Frequently Asked Questions

How can I best maintain my boots?

After use, remove dirt and grime with a damp cloth. Especially the part of the boot that comes into contact with your horse. Brush sand and dirt from the zippers to prevent damage. Maintain the boots daily with a regular leather conditioner and use our luxurious wax once a week or two weeks to properly nourish the leather. Leave it on overnight and then rub it out with a special brush or soft cloth.

Don't let your boots dry out, but if that does happen, use our luxury wax. Use sparingly, you really don't need much to boost them up again!

The wax does look dark, isn't this too dark for my boots?

Our wax has a creamy texture and is quite thin when you apply it. You will find that the wax is much more transparent once applied to the boot - but use sparingly as advised above!

What should I use on brushed leather or patent leather?

We recommend a patent shoe spray, which can be found on our site under accessories.

What happens if my boots get wet?

Our boots are of good quality and can take a beating. Put your boots away to air dry – not near a heater! When they are dry you can nourish them with our luxurious wax and they will look as good as new again!

The color looks a little different than I expected?

Each leather will differ slightly in color and texture. After all, it is a natural product and not every cow and calf is the same. The Claro in particular is a light color which will show natural imperfections. Not one boot is exactly the same with this color. But that's what makes the color so beautiful! With proper maintenance, your boots will turn a beautiful natural platinum.

Are my boots collapsing?

Yes, on average a boot collapses 1-2 cm due to the bend of the ankle. Keep in mind that a dressage boot drops less, because the bend of the boot is less.

What if my boots are too high?

During fitting, we ensure that we measure the correct height for the purpose of use of the boots. We do not take into account collapsing of the boots. Since the boots are completely custom-made, they will always sag less than a standard custom-made boot. Your boots will fit perfectly even after collapsing.

It is possible to order the boots higher than we recommend. We will then ask that you sign for this and the risk then of course lies with the customer. If the boots are too high during the first fitting, you can use a heel.

How long does it take for my boots to break in?

Most customers will say that the boots fit well from day one. However, the thickness of the leather will differ per boot and therefore some boots will take longer to fit perfectly. It is impossible to estimate how long this will take. It depends on the use, the model and the thickness of the leather.

The best way to break them in is to drive them. This way the leather quickly molds to your driving position.

How long will my boots last?

It is impossible to make a good estimate about this. Every rider will use and maintain their boots differently. There is a big difference between riders who ride several horses every day and recreational riders who ride 3 times a week.

If you follow our maintenance advice, you can be sure that you get the most out of the lifespan of your boots.

How long is the warranty on my boots?

We provide a 90-day product warranty on material and production errors on Celeris Riding Boots. In the rare event that these errors do occur, the workshop will correct the error or make a new pair of boots.

There is no guarantee against signs of wear or poor maintenance.

Zippers: Do not use any tools to zip the zippers. If the zippers are broken due to the use of tools or force, they will not be repaired under warranty.

Note: we usually have very few problems with Celeris zippers. Due to the customization, the boot will fit perfectly around the leg and there will be little tension on the zipper or parts thereof.

It is very normal for the calf to differ per leg, this can sometimes differ by as much as 2 cm. It is therefore important to measure this carefully, this way there is no extra pressure on one of the zippers.

Avoid kneeling in your boots. This puts a lot of extra tension on the ankle area. First unzip the boots below your calf.

How do I take care of the zippers?

In the first week, ask for help to close the zippers and be careful with this. During the first week the boots will begin to mold to your leg. You will notice that after the first week the zippers close faster and easier. Always make sure the zipper is completely open before putting them on. Remove sand and dirt from the zippers after use.

What if my boots don't fit?

In the special case that the studio or we have made a mistake, we will resolve this as quickly as possible. Where possible, the boots will be adjusted or replaced at our expense. Make sure you notify us immediately so that we can resolve this quickly.

I don't like my boots and want to put them back?

As stated in our general terms and conditions, Celeris boots are a handmade custom product and are made to order. Custom made boots cannot be returned.

What do I do if I have a problem with the boots?

Please contact us as soon as possible. You can call or email us about this. Most minor problems can be solved quickly and easily!

T: +31 (0) 850027563